Frequently Asked Questions


Q: What is Foreign Exchange Trading; what do I need to know?
A: Discover Forex trading in our online virtual Learn section. This is where you will find a series of articles that explain currency trading and the foreign exchange market.

Q: What is Forex?
A: Forex and ‘FX’ are shortened terms used for ‘foreign exchange’. Foreign exchange or ‘currency trading’ is the exchange of money from different countries. The value of one country’ s currency is constantly changing against the value of another country’ s currency. Forex traders make money through buying and selling currencies on the foreign exchange market.

Q: What is Over The Counter (OTC) trading?
A: A market conducted directly between dealers and principals via a telephone and computer network rather than a regulated exchange trading floor. OTC trading with 4xXpert means that you trade currencies with the aim to earn a profit, though you can lose as well. You don’ t actually take delivery of these currencies.

Q: What are Forex Instruments?
A: Forex Instruments are the products or ways of trading in foreign exchange. 4xxpert offers Day Trading and Limit Orders.

Q: What is Day Trading at 4xxpert?
A: Day Trading deals are usually opened and closed on the same day. It is possible for a day trading deal to last longer than one day. When this happens, the deal is automatically renewed at 22:00 GMT each night until the deal closes. Day trading is becoming more popular now that more people use the Internet. As long as the deal is open you will be charged a renewal fee every night at 22:00 GMT for all deals that are still open. If you have insufficient funds in your account your credit card may be charged or the deal closed - refer to section 22 in the Terms and Conditions regarding this issue.

Q: What is a Limit Order?
A: A limit order is where you nominate a rate at which you want to open a deal. When and if this rate occurs in the market, your ‘reserved’ deal is automatically opened. Once the deal is opened it is treated like a Day Trade with the details appearing in My Account. 4xxpert does not charge for this service. This saves you watching the market every minute to see whether the rate you want happens.

Q: How do I know which currency will go up or down?
A: International currency prices are highly volatile and very difficult to predict. Due to such volatility, there is no system that can assure you that transactions on the foreign currency market should result in great benefits to you, nor is it possible to guarantee that your transactions would yield favorable results.

Q: Why has the price of the deals I am interested in changed since the last time I checked?
A: 4xxpert deals are dependent on the FX market, which is dynamic and changes all the time. The fluctuations in the market, in currency rates, and in other parameters, affect our fully automated pricing engine. This is why rates and premiums may change all the time. For your convenience, we developed the currency rates table which displays market data in real time and can give you an indication as to whether the rates are going up or down. When the rates in the bar are green it means they went up since the last update, when they are red it means they went down since the last update.

Q: What currencies can I trade with 4xXpert?
A: 4xxpertoffers all major currency pairs for trading, including exotic currencies.

Q: Is the Forex market regulated?
A: Yes, check that your broker is regulated in your region

Q: Is Forex risky?
A: Yes, we advise all our clients that foreign exchange trading does involve substantial amount of risk. With 4xxpertyou cannot lose more than your ‘margin’ , the money you are prepared to risk plus the daily rolling fee if you have entered a Day Trade transaction. Profits are unlimited but you can never lose more than what you initially risked. However, risk only what you can afford. Before you join you need to read our Disclaimer and Terms and Conditions.

Q: What should I look for in an online trading platform?
A: There are many online platforms available to trade with. Go to Trading Features to see what the 4xxpertplatform offers at glance. Some key points to look for in the platform you choose:
level of personal service and support - live chat
personal training
trading tools offered including charts, outlooks, news, financial calendars
user friendly MT4 platform -
easy deposit methods - e.g. e-wallets such as MoneyBookers, credit cards, Wire Transfers
24 hour access to your account
leverage offered
tailor-made accounts and spreads
real-time exchange rates
no hidden costs - commissions on deposits or withdrawals
no maintenance margins
cost of renewal/rolling fees for Day Trades
fixed rates and stop loss limits
security and safety of the site and your information
a company that has a regulatory license for your region
genuine company with real people in real offices around the world.

Q: What type of account is suitable for me?
A: 4xxperthas four account types with different margin levels and spreads involved. For frequent traders tailor-made accounts are also available. You can speak to your 4xxpertAccount Service Manager to help you decide which account is best for you.

Q: What does the 4xxpertwebsite contain?
A: The Guided Tours are a good way to introduce you to the site as well as learning about how to trade. The site has four sections:
1-forex signals
2-online one on one training
3-live trading room
4-fund management live statement

Q: What Identification Documents do I have to supply and why?
A: When you register with 4xxpertyou are required to fax, or scan and email, your passport or ID card; a bill or statement (e.g. telephone bill, bank statement) showing your residential address; and both sides of your credit card. We do this to ensure the safety and validity of your account.

Q: How do I withdraw money?
A: You will find withdrawal forms in our website. To withdraw money you must have supplied the required documentation. A withdrawal to a bank account
will take maximum 5 days

Q: What hours can I trade?
A: The 4xxpertonline platform gives you 24 hour access to your account. Normal trading hours are 06:00 Monday Sydney time until 17:00 Friday New York time. Trading outside of these hours usually involves larger spreads.

Q: I haven't received my confirmation e-mail. I may have given you the wrong email address, or perhaps something went wrong with my deal. Can you please re-confirm?
A: Duplicate e-mail confirmations cannot be issued. E-mail confirmations are generated only at the time of the deal. If you need to reconfirm your deal, please call our customer support center. You do not need the e-mail confirmation to manage your deal, so all you need to do is check your account and position. The e-mail is sent merely as a convenience for customers so that they have an additional record of their deal details. If you received a confirmation number on screen, your deal is confirmed. Failure to receive the confirmation e-mail has no bearing on the status of your account. Where mail cannot be delivered - due to an address that does not exist, or a recipient's mailbox is full, or a recipient's mail server is not accepting mail or is unreachable - delivery attempts cease. Confirmation letters are not sent by post for online deals.

Q: Can you send me rates via e-mail?
A: No. The online deals section of our website connects directly to our central FX system, and shows the latest rates and premiums based on real time FX quotes.

Q: What should I do if I have a problem regarding a specific 4xxpertdeal?
Please send an e-mail to customer service at cs@4xxpert.com with details of the problem. We endeavor to respond to such e-mails within 2 business days.


Q: Can I include a link to 4xxperton my website?
A: If you would like to put a hyperlink through to the 4xxpertwebsite on your own site, please send an e-mail to marketing@4xxpert.com.

Q: How do I close my account?
A: To close your account, please email your Account Service Manager.

Q: How does 4xxpertmake money?
A: The cost of foreign exchange trading is determined by the difference between the buy rates and the sell rates of the currencies (‘the spread’ ). The spread is where ‘market makers’ like 4xxpertmake their money.

Q: Am I charged fees or commissions on deposits and withdrawals?
A: No, at 4xxpertwe are transparent with all our charges.


Q: What is the maintenance margin at 4xXpert?
A: 4xxpertdoes not charge a maintenance margin.

Q: What trading tools does the 4xxpertplatform have?
A: 4xxpertoffers a number of tools that may help you in your trading:

Freeze rate allows you to ‘freeze’ the displayed rate for a few seconds before you confirm and open or close a deal
Live one-on-one training
Webinars on trading strategy
Live Chat
Daily and Weekly Outlooks, also archives of previous outlooks
Live News and Videos center
The Financial calendar has the dates and times of economic indicators. Here you will also find a description of these indicators
Multiple charts and ways of viewing them are available to assist with technical analysis.
News feed from Reuters
Interest rates table of available currencies for trade
Currency Rates Matrix of available currencies.

Q: Where can I learn technical analysis techniques?
A: Email your account service manager to arrange a special course.


Q: How can I increase my Forex activity?
A: With 4xxpertyou can increase your level of participation in the Forex market. Some of the programs below are not offered in all world regions.
Our Forex Affiliate program is one of the largest and most successful affiliate programs in the world.
As an Agent you are remunerated when you refer clients’ to the 4xxpertplatform.
If you are an Introducing Broker and are licensed in your region then the platform offers many benefits.
offers a turn-key solution for White Labels.

Q: How can I pass on my comments to 4xXpert?
A: We value your comments and will respond to your complaints. If you have any comments or complaints then Talk to Us.

Q: What is a fractional pip?
A: A fractional pip is a tenth of a pip. This feature allows traders to benefit from smaller price increments and moves in the market.
For example, instead of quoting prices with 4 digits i.e. EURUSD @ 1.4251 / 1.4253 easy-forex can quote the pair as 1.42508 / 1.42528 with the last digit quoted as a subscript. The Pip value for a EURUSD 100,000 position is $10 and the value of a fractional pip for a EURUSD 100,000 EURUSD position is $1.